Duration: 1 hour and 35 minutes

Affected Components: IMAP

Jul 13, 12:25:03 GMT+0
Identified - A Service Degradation on the platform was detected and is confirmed. All affected services get investigated now. We keep you updated within your ticket about any news on this. We apologize for any inconveniences..

Jul 13, 12:48:50 GMT+0
Identified - We still investigate the root cause of the affected services. As soon as new information are available we update you in your ticket..

Jul 13, 13:09:10 GMT+0
Monitoring - The Service Degradation has been resolved and all Service operations are back to normal. We will closely monitor the platform for the next hours. We'd like to apologise again for any inconvenience this Service Degradation may have cause to you..

Jul 13, 13:59:40 GMT+0
Resolved - The Service Degradation has been closed..

Duration: 2 hours

Affected Components: Platform

Jun 24, 12:04:45 GMT+0
Identified - This OX Cloud platform update includes the following main feature: \- Enhanced accessibility throughout OX App Suite: This release includes a broad range of accessibility improvements, including better keyboard navigation, improved screen reader support, enhanced focus handling, clearer ARIA semantics, and improved color contrast across various areas of the user interface. More information about accessibility can be found at <https://documentation.open-xchange.com/8/ui/accessibility.html> \- Additionally, this OX App Suite release contains bug fixes and several improvements. A full list can be found here: <https://documentation.open-xchange.com/appsuite/releases/8.50/changelogs/ui.html> Fixes to the OX Cloud platform in this release include: \- <https://documentation.open-xchange.com/appsuite/releases/8.50/> Expected Impact: \- No user impact is expected.

Jul 2, 13:00:01 GMT+0
Identified - Maintenance is now in progress.

Jul 2, 15:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 4 hours

Affected Components: Platform

Jun 16, 14:00:01 GMT+0
Identified - Maintenance is now in progress.

Jun 16, 18:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jun 16, 14:00:00 GMT+0
Identified - Short description of planned tasks: \- Housekeeping tasks on backend systems Expected Impact: \- The main focus of this release is to improve the quality and stability of Dovecot Pro. During the period there is the possibility of brief interruptions to certain services. Please note that a complete suspension of all the services during the whole period is unlikely..

Duration: 2 hours

Affected Components: Platform

Jun 10, 15:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jun 10, 13:00:01 GMT+0
Identified - Maintenance is now in progress.

Jun 10, 13:00:00 GMT+0
Identified - This OX Cloud platform update includes the following main features: \- This OX App Suite release contains bug fixes and several improvements. A full list can be found here: <https://documentation.open-xchange.com/appsuite/releases/8.49/changelogs/ui.html> \- Housekeeping tasks on backend systems Fixes to the OX Cloud platform in this release include: \- <https://documentation.open-xchange.com/appsuite/releases/8.49/> Expected Impact: \- During the period there is the possibility of brief interruptions (5-15 minutes) to certain services. Please note that a complete suspension of all the services during the whole period is unlikely..

Duration: 4 hours

Affected Components: Platform

Jun 9, 14:00:00 GMT+0
Identified - Short description of planned tasks: \- Housekeeping tasks on backend systems Expected Impact: \- The main focus of this release is to improve the quality and stability of Dovecot Pro. During the period there is the possibility of brief interruptions to certain services. Please note that a complete suspension of all the services during the whole period is unlikely..

Jun 9, 14:00:01 GMT+0
Identified - Maintenance is now in progress.

Jun 9, 18:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 13 minutes

Affected Components: Platform

Jun 3, 13:00:00 GMT+0
Identified - This OX Cloud platform update includes the following main features: \- This OX App Suite release contains bug fixes and several improvements. A full list can be found here: <https://documentation.open-xchange.com/appsuite/releases/8.49/changelogs/ui.html> \- Housekeeping tasks on backend systems Fixes to the OX Cloud platform in this release include: \- <https://documentation.open-xchange.com/appsuite/releases/8.49/> Expected Impact: \- During the period there is the possibility of brief interruptions (5-15 minutes) to certain services. Please note that a complete suspension of all the services during the whole period is unlikely..

Jun 3, 13:00:01 GMT+0
Identified - Maintenance is now in progress.

Jun 3, 13:12:31 GMT+0
Completed - Maintenance got canceled .

Duration: 1 minute

Affected Components: Platform

May 28, 13:00:00 GMT+0
Identified - This OX Cloud platform update includes the following main features: \- This OX App Suite release contains bug fixes and several improvements. A full list can be found here: <https://documentation.open-xchange.com/appsuite/releases/8.49/changelogs/ui.html> \- Housekeeping tasks on backend systems Fixes to the OX Cloud platform in this release include: \- <https://documentation.open-xchange.com/appsuite/releases/8.49/> Expected Impact: \- During the period there is the possibility of brief interruptions (5-15 minutes) to certain services. Please note that a complete suspension of all the services during the whole period is unlikely..

May 28, 13:00:01 GMT+0
Completed - The maintenance window has been canceled. We have to inform you, that our scheduled maintenance will be postponed. A new maintenance window will be created shortly..

May 28, 13:14:38 GMT+0
Completed - The maintenance window has been canceled. We have to inform you, that our scheduled maintenance will be postponed. A new maintenance window will be created shortly..

Duration: 1 hour

Affected Components: Platform

May 26, 14:00:01 GMT+0
Identified - Maintenance is now in progress.

May 26, 15:00:00 GMT+0
Completed - Maintenance has completed successfully.

May 26, 14:00:00 GMT+0
Identified - Short description of planned tasks: \- Housekeeping tasks on backend systems Expected Impact: \- During the period there is the possibility of brief interruptions to certain services. Please note that a complete suspension of all the services during the whole period is unlikely..

Duration: 4 hours

Affected Components: Platform

May 19, 14:00:01 GMT+0
Identified - Maintenance is now in progress.

May 19, 18:00:00 GMT+0
Completed - Maintenance has completed successfully.

May 19, 14:00:00 GMT+0
Identified - Short description of planned tasks: \- Housekeeping tasks on backend systems Expected Impact: \- During the period there is the possibility of brief interruptions to certain services. Please note that a complete suspension of all the services during the whole period is unlikely..

Duration: 2 hours

Affected Components: Platform

Apr 23, 13:00:00 GMT+0
Identified - This OX Cloud platform update includes the following main feature: \- Renamed Vacation notice to Automatic Replies to better cover professional and personal use cases. \- Additionally, this OX App Suite release contains bug fixes and several improvements. A full list can be found here: <https://documentation.open-xchange.com/appsuite/releases/8.48/changelogs/ui.html> and <https://documentation.open-xchange.com/appsuite/releases/8.48/changelogs/middleware.html> Fixes to the OX Cloud platform in this release include: \- <https://documentation.open-xchange.com/appsuite/releases/8.48/> Expected Impact: \- No user impact is expected.

Apr 23, 13:00:01 GMT+0
Identified - Maintenance is now in progress.

Apr 23, 15:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 2 hours

Affected Components: Platform

Mar 19, 13:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 19, 15:00:00 GMT+0
Completed - Maintenance has completed successfully.

Mar 19, 13:00:00 GMT+0
Identified - This OX Cloud platform update includes the following main feature: \- Users can now save or download emails via keyboard shortcuts. This is particularly useful for employees who regularly export messages to external systems, such as electronic archiving solutions. \- In addition, users can now join public meetings directly from team calendars with a single click. Instead of manually editing the event, adding themselves as an attendee, and accepting the appointment, they can add themselves to the attendee list in one step. \- Additionally, this OX App Suite release brings a range of user experience improvements across mail, calendar and task components. A list of all improvements can be found here: <https://documentation.open-xchange.com/appsuite/releases/8.47/changelogs/ui.html> Fixes to the OX Cloud platform in this release include: \- <https://documentation.open-xchange.com/appsuite/releases/8.47/> Expected Impact: \- No user impact is expected.

Duration: 4 hours

Affected Components: Platform

Mar 17, 14:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 17, 18:00:00 GMT+0
Completed - Maintenance has completed successfully.

Mar 17, 14:00:00 GMT+0
Identified - Short description of planned tasks: \- Housekeeping tasks on backend systems Expected Impact: \- The main focus of this release is to improve the quality and stability of Dovecot Pro. During the period there is the possibility of brief interruptions to certain services. Please note that a complete suspension of all the services during the whole period is unlikely..

Duration: 4 hours

Affected Components: Platform

Mar 10, 14:00:00 GMT+0
Identified - Short description of planned tasks: \- Housekeeping tasks on backend systems Expected Impact: \- The main focus of this release is to improve the quality and stability of Dovecot Pro. During the period there is the possibility of brief interruptions to certain services. Please note that a complete suspension of all the services during the whole period is unlikely..

Mar 10, 14:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 10, 18:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 1 hour

Affected Components: IMAP, POP3, SMTP, PROVISIONING, HTTP, Platform

Mar 4, 15:00:00 GMT+0
Identified - Short description of planned tasks: \- Housekeeping tasks on backend systems Expected Impact: \- During the period there is the possibility of brief interruptions to certain services. Please note that a complete suspension of all the services during the whole period is unlikely..

Mar 4, 15:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 4, 16:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 2 hours

Affected Components: Platform

Feb 19, 13:00:00 GMT+0
Identified - This OX Cloud platform update includes the following main feature: \- This OX App Suite release brings a range of user experience improvements across mail, calendar and task components. A list of all improvements can be found here: <https://documentation.open-xchange.com/appsuite/releases/8.46/changelogs/ui.html> \- With this release, Open-Xchange adds support for Brand Indicators for Message Identification (BIMI). Activation will take place during an upcoming maintenance window. Open-Xchange will provide further details ahead of the deployment on the OX Cloud platform. Fixes to the OX Cloud platform in this release include: \- <https://documentation.open-xchange.com/appsuite/releases/8.46/> Expected Impact: \- No user impact is expected.

Feb 19, 13:00:01 GMT+0
Identified - Maintenance is now in progress.

Feb 19, 15:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 4 hours

Affected Components: Platform

Jan 27, 18:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jan 27, 14:00:00 GMT+0
Identified - Short description of planned tasks: \- Housekeeping tasks on backend systems Expected Impact: \- The main focus of this release is to improve the quality and stability of Dovecot Pro. During the period there is the possibility of brief interruptions to certain services. Please note that a complete suspension of all the services during the whole period is unlikely..

Jan 27, 14:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 2 hours

Affected Components: Platform

Jan 22, 13:00:00 GMT+0
Identified - This OX Cloud platform update includes the following main features: \- This release introduces Email Snooze, a new way to manage your inbox by temporarily setting messages aside until you’re ready to deal with them. Snoozed emails return at the time you choose, helping you stay focused and keeping your inbox organized. The functionality will be available exclusively for all OX Cloud users with the Productivity package. \- This OX App Suite release brings a range of user experience improvements across mail, calendar and portal components. The overall interface behaves more consistently, accessibility has been improved — including refinements to keyboard navigation and focus handling. A list of all improvements can be found here: <https://documentation.open-xchange.com/appsuite/releases/8.45/changelogs/ui.html> Fixes to the OX Cloud platform in this release include: \- <https://documentation.open-xchange.com/appsuite/releases/8.45/> Expected Impact: \- No user impact is expected.

Jan 22, 13:00:01 GMT+0
Identified - Maintenance is now in progress.

Jan 22, 15:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 4 hours

Affected Components: Platform

Jan 20, 14:00:01 GMT+0
Identified - Maintenance is now in progress.

Jan 20, 18:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jan 20, 14:00:00 GMT+0
Identified - Short description of planned tasks: \- Housekeeping tasks on backend systems Expected Impact: \- The main focus of this release is to improve the quality and stability of Dovecot Pro. During the period there is the possibility of brief interruptions to certain services. Please note that a complete suspension of all the services during the whole period is unlikely..

Duration: 2 hours

Affected Components: Platform

Dec 11, 13:00:01 GMT+0
Identified - Maintenance is now in progress.

Dec 11, 15:00:00 GMT+0
Completed - Maintenance has completed successfully.

Dec 11, 13:00:00 GMT+0
Identified - This OX Cloud platform update includes the following main features: \- A wide range of fixes improving accessibility, consistency, and reliability across mail, calendar, and task features. A list of all improvement can be found here: <https://documentation.open-xchange.com/appsuite/releases/8.44/changelogs/ui.html> Fixes to the OX Cloud platform in this release include: \- <https://documentation.open-xchange.com/appsuite/releases/8.44/> Expected Impact: \- No user impact is expected.

Duration: 2 days, 23 hours and 56 minutes

Affected Components: Platform

Dec 8, 13:00:00 GMT+0
Identified - This OX Cloud platform update includes the following main features: \- A wide range of fixes improving accessibility, consistency, and reliability across mail, calendar, and task features. A list of all improvement can be found here: <https://documentation.open-xchange.com/appsuite/releases/8.44/changelogs/ui.html> Fixes to the OX Cloud platform in this release include: \- <https://documentation.open-xchange.com/appsuite/releases/8.44/> Expected Impact: \- No user impact is expected.

Dec 5, 13:04:17 GMT+0
Completed - The maintenance window has been canceled. We have to inform you, that our scheduled maintenance will be postponed. A new maintenance window will be created shortly. .

Duration: 5 hours

Affected Components: Platform

Nov 17, 17:00:01 GMT+0
Identified - Maintenance is now in progress.

Nov 17, 22:00:00 GMT+0
Completed - Maintenance has completed successfully.

Nov 17, 17:00:00 GMT+0
Identified - Short description of planned tasks: \- Housekeeping tasks on backend systems Expected Impact: \- During the period there is the possibility of brief interruptions to certain services. Please note that a complete suspension of all the services during the whole period is unlikely..

Duration: 2 hours

Affected Components: Platform

Nov 3, 13:00:00 GMT+0
Identified - \- A wide range of fixes improving accessibility, consistency, and reliability across mail, calendar and task features. A list of all improvements can be found here: <https://documentation.open-xchange.com/appsuite/releases/8.43/changelogs/ui.html#fixed> Fixes to the OX Cloud platform in this release include: \- <https://documentation.open-xchange.com/appsuite/releases/8.43/> Expected Impact \- No user impact is expected.

Nov 3, 13:00:01 GMT+0
Identified - Maintenance is now in progress.

Nov 3, 15:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 4 hours

Affected Components: Platform

Oct 27, 22:00:00 GMT+0
Completed - Maintenance has completed successfully.

Oct 27, 18:00:00 GMT+0
Identified - Short description of planned tasks: \- Housekeeping tasks on backend systems Expected Impact: \- During the period there is the possibility of brief interruptions to certain services. Please note that a complete suspension of all the services during the whole period is unlikely..

Oct 27, 18:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 19 hours and 34 minutes

Oct 15, 11:26:41 GMT+0
Identified - A Service Degradation on the platform was detected and is confirmed. All affected services get investigated now. We keep you updated within your ticket about any news on this. We apologize for any inconveniences..

Oct 15, 11:41:09 GMT+0
Identified - We still investigate the root cause of the affected services. As soon as new information are available we update you in your ticket..

Oct 15, 13:02:47 GMT+0
Identified - We still investigate the root cause of the affected services. As soon as new information are available we update you in your ticket..

Oct 15, 13:46:02 GMT+0
Identified - We still investigate the root cause of the affected services. As soon as new information are available we update you in your ticket..

Oct 15, 14:50:55 GMT+0
Monitoring - The Service Degradation has been resolved and all Service operations are back to normal. We will closely monitor the platform for the next hours. We'd like to apologise again for any inconvenience this Service Degradation may have cause to you..

Oct 16, 07:00:23 GMT+0
Resolved - The Service Degradation has been closed..

Duration: 2 hours and 57 minutes

Oct 14, 07:55:05 GMT+0
Identified - A Service Degradation on the platform was detected and is confirmed. All affected services get investigated now. We keep you updated within your ticket about any news on this. We apologize for any inconveniences..

Oct 14, 08:31:07 GMT+0
Monitoring - The Service Degradation has been resolved and all Service operations are back to normal. We will closely monitor the platform for the next hours. We'd like to apologise again for any inconvenience this Service Degradation may have cause to you..

Oct 14, 10:52:28 GMT+0
Resolved - The Service Degradation has been closed..

Duration: 2 hours

Affected Components: Platform

Oct 6, 13:00:00 GMT+0
Identified - This OX Cloud platform update includes the following main feature: \- The Signature Designer has been upgraded with saved personal details, flexible typography, theme-aware elements and drag-and-drop image uploads. \- The design of the portal is cleaner, with a simplified layout. \- External mail accounts now update automatically after password changes and file size error messages are clearer when adding attachments to emails. \- Drive search is easier, as you can filter by file type alone, and overall performance and accessibility have been improved, with fixes for dropdowns, dark mode, screen readers and the picture editor. Fixes to the OX Cloud platform in this release include: \- <https://documentation.open-xchange.com/appsuite/releases/8.42/> Expected Impact \- No user impact is expected.

Oct 6, 13:00:01 GMT+0
Identified - Maintenance is now in progress.

Oct 6, 15:00:00 GMT+0
Completed - Maintenance is now in progress.

Duration: 3 hours

Affected Components: Platform

Oct 2, 14:00:00 GMT+0
Identified - Short description of planned tasks: \- Housekeeping tasks on backend systems Expected Impact: \- The main focus of this release is to improve the quality and stability of Dovecot Pro. During the period there is the possibility of brief interruptions to certain services. Please note that a complete suspension of all the services during the whole period is unlikely..

Oct 2, 14:00:01 GMT+0
Identified - Maintenance is now in progress.

Oct 2, 17:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 3 hours

Affected Components: Platform

Oct 1, 14:00:01 GMT+0
Identified - Maintenance is now in progress.

Oct 1, 17:00:00 GMT+0
Completed - Maintenance has completed successfully.

Oct 1, 14:00:00 GMT+0
Identified - Short description of planned tasks: \- Housekeeping tasks on backend systems Expected Impact: \- The main focus of this release is to improve the quality and stability of Dovecot Pro. During the period there is the possibility of brief interruptions to certain services. Please note that a complete suspension of all the services during the whole period is unlikely..

Duration: 1 hour and 50 minutes

Jul 23, 00:20:38 GMT+0
Identified - A Service Degradation on the platform was detected and is confirmed. All affected services get investigated now. We keep you updated within your ticket about any news on this. We apologize for any inconveniences..

Jul 23, 01:12:07 GMT+0
Identified - We still investigate the root cause of the affected services. As soon as new information are available we update you in your ticket..

Jul 23, 02:02:19 GMT+0
Monitoring - The Service Degradation has been resolved and all Service operations are back to normal. We will closely monitor the platform for the next hours. We'd like to apologise again for any inconvenience this Service Degradation may have cause to you..

Jul 23, 02:10:51 GMT+0
Resolved - The Service Degradation has been closed..

Duration: 5 hours and 40 minutes

Affected Components: Platform

Jul 17, 19:20:00 GMT+0
Resolved - This incident has been resolved..

Jul 17, 13:40:21 GMT+0
Investigating - We'd like to inform you that we detected a Service Degradation. We are already investigating what the root cause and the impact of this incident are, and will provide an update with more information within the next minutes. We apologise for any inconvenience this Degradation may create and will give you an update as soon as possible..

Jul 17, 14:13:35 GMT+0
Identified - We still investigate the root cause of the affected services. As soon as new information are available we update you in your ticket..

Duration: 57 minutes

Jul 9, 12:55:12 GMT+0
Investigating - We'd like to inform you that we detected a Service Degradation. We are already investigating what the root cause and the impact of this incident are, and will provide an update with more information within the next minutes. We apologise for any inconvenience this Degradation may create and will give you an update as soon as possible..

Jul 9, 13:04:30 GMT+0
Identified - The Service Degradation is confirmed and all affected services get investigated now. We keep you updated within your ticket about any news on this. We apologize for any inconveniences..

Jul 9, 13:32:12 GMT+0
Identified - We still investigate the root cause of the affected services. As soon as new information are available we update you in your ticket..

Jul 9, 13:51:55 GMT+0
Resolved - The Service Degradation has been closed..