cloud-pro-in - Notice history

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May 2025
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Notice history

Jul 2025

202507234200012 - Service degradation on ["cloudproin-production"]
  • Resolved
    Resolved
    The Service Degradation has been closed.
  • Monitoring
    Monitoring
    The Service Degradation has been resolved and all Service operations are back to normal. We will closely monitor the platform for the next hours. We'd like to apologise again for any inconvenience this Service Degradation may have cause to you.
  • Update
    Update
    We still investigate the root cause of the affected services. As soon as new information are available we update you in your ticket.
  • Identified
    Identified
    A Service Degradation on the platform was detected and is confirmed. All affected services get investigated now. We keep you updated within your ticket about any news on this. We apologize for any inconveniences.
202507174200536 - Service degradation on ["cloudproin-production"]
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified
    We still investigate the root cause of the affected services. As soon as new information are available we update you in your ticket.
  • Investigating
    Investigating
    We'd like to inform you that we detected a Service Degradation. We are already investigating what the root cause and the impact of this incident are, and will provide an update with more information within the next minutes. We apologise for any inconvenience this Degradation may create and will give you an update as soon as possible.
Deployment Window for OX App Suite v8.39
  • Completed
    July 14, 2025 at 3:00 PM
    Completed
    July 14, 2025 at 3:00 PM
    Maintenance has completed successfully
  • In progress
    July 14, 2025 at 1:00 PM
    In progress
    July 14, 2025 at 1:00 PM
    Maintenance is now in progress
  • Planned
    July 14, 2025 at 1:00 PM
    Planned
    July 14, 2025 at 1:00 PM

    This OX Cloud platform update includes the following main feature:

    - Users can now organize their inboxes more effectively on mobile, with support for inbox categories, and benefit from automatic contact cleanup via a new setting for deleting items in Trash.

    - In Mail, attachments using the XRechnung format are now detected and highlighted, and handling vCards has been improved to support adding multiple contacts.

    - Additionally, users will notice an updated compose window with undo/redo support and cleaner toolbars.

    - This release also addresses various visual and functional bugs, including fixes for incorrect all-day event timings, improved color contrast, better calendar localization, and smoother mail scheduling behavior.

    Fixes to the OX Cloud platform in this release include:
    - https://documentation.open-xchange.com/appsuite/releases/8.39/

    Expected Impact
    - No user impact is expected

202507094200187 - Service degradation on ["cloudproin-production"]
  • Resolved
    Resolved
    The Service Degradation has been closed.
  • Update
    Update
    We still investigate the root cause of the affected services. As soon as new information are available we update you in your ticket.
  • Identified
    Identified
    The Service Degradation is confirmed and all affected services get investigated now. We keep you updated within your ticket about any news on this. We apologize for any inconveniences.
  • Investigating
    Investigating
    We'd like to inform you that we detected a Service Degradation. We are already investigating what the root cause and the impact of this incident are, and will provide an update with more information within the next minutes. We apologise for any inconvenience this Degradation may create and will give you an update as soon as possible.

Jun 2025

Infrastructure Maintenance June 30th
  • Completed
    June 30, 2025 at 10:00 PM
    Completed
    June 30, 2025 at 10:00 PM
    Maintenance has completed successfully
  • In progress
    June 30, 2025 at 5:00 PM
    In progress
    June 30, 2025 at 5:00 PM
    Maintenance is now in progress
  • Planned
    June 30, 2025 at 5:00 PM
    Planned
    June 30, 2025 at 5:00 PM

    Short description of planned tasks:
    - Housekeeping tasks on backend systems

    Expected Impact:
    - No user impact is expected

Deployment Window for OX App Suite v8.38
  • Completed
    June 16, 2025 at 3:00 PM
    Completed
    June 16, 2025 at 3:00 PM
    Maintenance has completed successfully
  • In progress
    June 16, 2025 at 1:00 PM
    In progress
    June 16, 2025 at 1:00 PM
    Maintenance is now in progress
  • Planned
    June 16, 2025 at 1:00 PM
    Planned
    June 16, 2025 at 1:00 PM

    This OX Cloud platform update includes the following main features:

    - This release introduces undo support in the address book, making it easy to reverse actions like delete or move - just like in OX Mail.
    - Visual consistency has been improved across apps with updated button styling, folder icons, and cleaner sender drop-downs on mobile.
    - iOS compatibility has been enhanced to ensure content is always accessible. The update also includes refinements to labels, default values and wording in various modules.
    - Improved stability for Safari users and better handling of retry logic further enhance reliability.
    - Additionally, Mail now detects XRechnung XML attachments and shows a helpful visual indicator.

    Fixes to the OX Cloud platform in this release include:

    - https://documentation.open-xchange.com/appsuite/releases/8.38/

    Expected Impact

    - No user impact is expected

Infrastructure Maintenance for Dovecot Pro June 11th (100%)
  • Completed
    June 11, 2025 at 6:00 PM
    Completed
    June 11, 2025 at 6:00 PM
    Maintenance has completed successfully
  • In progress
    June 11, 2025 at 1:00 PM
    In progress
    June 11, 2025 at 1:00 PM
    Maintenance is now in progress
  • Planned
    June 11, 2025 at 1:00 PM
    Planned
    June 11, 2025 at 1:00 PM

    Short description of planned tasks:
    - Housekeeping tasks on backend systems

    Expected Impact:
    - During the period there is the possibility of brief interruptions to certain services. Please note that a complete suspension of all the services during the whole period is unlikely.

Infrastructure Maintenance for Dovecot Pro June 10th (50%)
  • Completed
    June 10, 2025 at 6:00 PM
    Completed
    June 10, 2025 at 6:00 PM
    Maintenance has completed successfully
  • In progress
    June 10, 2025 at 1:00 PM
    In progress
    June 10, 2025 at 1:00 PM
    Maintenance is now in progress
  • Planned
    June 10, 2025 at 1:00 PM
    Planned
    June 10, 2025 at 1:00 PM

    Short description of planned tasks:
    - Housekeeping tasks on backend systems

    Expected Impact:
    - During the period there is the possibility of brief interruptions to certain services. Please note that a complete suspension of all the services during the whole period is unlikely.

Infrastructure Maintenance for Dovecot Pro June 09th (10%)
  • Completed
    June 09, 2025 at 6:00 PM
    Completed
    June 09, 2025 at 6:00 PM
    Maintenance has completed successfully
  • In progress
    June 09, 2025 at 1:00 PM
    In progress
    June 09, 2025 at 1:00 PM
    Maintenance is now in progress
  • Planned
    June 09, 2025 at 1:00 PM
    Planned
    June 09, 2025 at 1:00 PM

    Short description of planned tasks:
    - Housekeeping tasks on backend systems

    Expected Impact:
    - During the period there is the possibility of brief interruptions to certain services. Please note that a complete suspension of all the services during the whole period is unlikely.

May 2025

Deployment Window for OX App Suite v8.37
  • Completed
    May 19, 2025 at 3:00 PM
    Completed
    May 19, 2025 at 3:00 PM
    Maintenance has completed successfully
  • In progress
    May 19, 2025 at 1:00 PM
    In progress
    May 19, 2025 at 1:00 PM
    Maintenance is now in progress
  • Planned
    May 19, 2025 at 1:00 PM
    Planned
    May 19, 2025 at 1:00 PM

    This OX Cloud platform update includes the following main features:

    - Users can now restore deleted contacts from the newly introduced trash folder and benefit from a more intuitive Address Book with updated icons.

    - Tablet users gain access to a new scheduling view in the Calendar, and both Contacts and Calendar now include improved context menus for a smoother user experience.

    - Behind the scenes, layout issues have been addressed, platform consistency improved and syncing made more reliable.

    - Clean-up of outdated code and minor fixes further contribute to a more stable and polished experience, with many smaller fixes also included throughout the platform.

    Fixes to the OX Cloud platform in this release include:

    - https://documentation.open-xchange.com/appsuite/releases/8.37/

    Expected Impact

    - No user impact is expected

Infrastructure Maintenance May 13th
  • Completed
    May 13, 2025 at 9:00 PM
    Completed
    May 13, 2025 at 9:00 PM
    Maintenance has completed successfully
  • In progress
    May 13, 2025 at 7:00 PM
    In progress
    May 13, 2025 at 7:00 PM
    Maintenance is now in progress
  • Planned
    May 13, 2025 at 7:00 PM
    Planned
    May 13, 2025 at 7:00 PM

    Short description of planned tasks:

    - Failover to other data center

    - Functional testing

    Expected Impact:

    - During the period there is the possibility of brief interruptions (5-15 minutes) to certain services. Please note that a complete suspension of all the services during the whole period is unlikely.

May 2025 to Jul 2025

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